Support#

First, read the manual#

Before reaching out for support, make sure you’ve gone through the process of resetting your board back to factory conditions.

For any of the Beagle Linux-based open hardware computers, visit Getting Started Guide.

Getting support#

BeagleBoard.org products are open hardware designs supported via the on-line community resources. We are very confident in our community’s ability to provide useful answers in a timely manner. If you don’t get a productive response within 24 hours, please escalate issues to Jason Kridner (contact info available on the About Page). In case it is needed, Jason will help escalate issues to suppliers, manufacturers or others. Be sure to provide a link to your questions on the community forums as answers will be provided there.

Be sure to ask smart questions that provide the following:

What are you trying to accomplish?
What did you find when researching how to accomplish it?
What are the detailed results of what you tried?
How did these results differ from what you expected?
What would you consider to be a success?

Important

Remember that community developers are volunteering their expertise. Respect developers time and expertise and they might be happy to share with you. If you want paid support, there are Consulting and other resources options for that.

Diagnostic tools#

Best to be prepared with good diagnostic information to aide with support.

Output of beagle-version script needed for support requests
Beagle Tester source

Tip

For debugging purposes you can either share the beagle-version.txt file you just downloaded using the steps shown in pictures above Or you can just paste the terminal output of sudo beagle-version to https://pastebin.com/ and send us the link.

Community resources#

Please execute the board diagnostics, review the hardware documentation, and consult the form and live chat for support. BeagleBoard.org is a “community” project with free support only given to those who are willing to discuss their issues openly for the benefit of the entire community.

If you need to escalate an issue already reported over 24 hours ago on the forum, please schedule a meeting to discuss it with Jason via contact information near the bottom of the about page.

Consulting and other resources#

Need timely response or contract resources because you are building a product?

Resources

Repairs#

Repairs and replacements only provided on unmodified boards purchased via an authorized distributor within the first 90 days. All repaired board will have their flash reset to factory contents. For repairs and replacements, please contact support at BeagleBoard.org using the RMA form:

RMA request

Understanding Your Beagle#

Spend some time getting to know your Beagle via An Introduction to Beagles